Here is something new to digest, or perhaps, considering the topic, it will turn out to be indigestion. “Reaching the Zone of Online Collaboration” is a study of Wikipedia’s dispute resolution processes done by Harvard University.
There is a research description on Meta, still listed as ongoing Research:Developing Wikimedia’s anti-harassment and behavioral dispute resolution systems
“WMF has engaged HNMCP to analyze disputes and make recommendations towards the design of a dispute resolution system…”
There is some sort of problem in the display with the Commons file though. Even though the file uploaded to Commons seems to have all 50 pages, you can only see the first 3 pages in the page viewer. I have no idea what is wrong with it. [Commons files are now working.]